Apogee Billing System
Cable, ISP and Utlity billing
Apogee ProVision
Cable and Internet Provisioning with no per-hit charge
Apogee Selfcare
Let your customers take care of their needs 24/7
Mailing Services
Send your physical mail with the click of a button

Apogee Self-Care and IVR Services

Allow your customers to get service 24 hours a day, 7 days a week with Apogee's Self-Care and Interactive Voice Response (IVR) service. This is tightly integrated with Apogee's Billing System, allowing you to configure it completely from within the billing system. All features can be enabled or disabled with a simple click of the mouse, as well as changing contact information, company logo and more.


Self-care Website Feature List

  • Clean and simple interface to make it easy for your customers
  • Phone, tablet and computer friendly design
  • Allow them to edit their account information (you can control whether it saves instantly to the account, or customer changes are reviewed and approved before applying to their account)
  • Fully configurable through the billing system - change what options are available with just a click
  • Making an instant payment via credit card or bank draft
  • Set up auto-drafts and scheduled payments
  • Review history of their account including statements and payment history
  • Instantly add new services to their account
  • Allow customers to refresh the services on their hardware
  • Securely hosted on our PCI compliant servers
  • PPV Purchasing
  • Allow customers to opt-out of system generated e-mail and text communications
  • Secure login with password recovery
  • Customer surverys for feedback from your customers

Self-care Telephony Support (Voice and Text Messaging)

  • Simple voice (IVR) and texting interface for customer support 24 hours a day
  • Customers can input by touch-tones or by spoken voice commands
  • Allows customers to text with keywords to get info or perform actions (Example: Text BALANCE to return the customer's balance, or REFRESH to refresh services on all equipment associated with the customer's account)
  • Customers can send text messages to the billing system where a customer service representitive can respond to them through the billing system, history of all text communications is kept with the account
  • Allows customers to get information about their account, such as balance or subscribed services.
  • Fully configurable through the billing system - change what voice is used, what messages are said and the IVR menu items instantly
  • Make an instant payment via credit card or bank draft through the system. Ability to save those payment methods for future use, and enable auto-payment using a saved payment method.
  • Customers can record a voice message that is stored in the customer's account history, it also alerts customer service representatives that a message was recorded
  • Allows the customer to modify their PIN number for logging into the system
  • Ability to forward the call to a phone number when the customer needs more help
  • Option to allow customers to refresh their equipment

Apogee Billing

A full featured billing system with a focus on automating workflows and minimizing the time and effort to perform billing tasks.

Learn More

ProVision

Our full featured hardware provisioning system, with both a web interface and an API to allow integration into your existing system.

Learn More

Selfcare

Allow your customers to pay online, buy PPV events, modify their subscribed services or update their personal information.

Learn More

Mailing

Get your physical mailing done with a click of a single button.

Learn More

Contact Apogee


We are not affiliated with Apogee Medical Billing

E-Mail support@apogeebilling

Phone (833) 217-1009

Sign In

Privacy and Cookies

This privacy notice discloses the privacy practices for Apogee Billing This privacy notice applies solely to information collected by this website. It will notify you of the following:


  • What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared
  • What choices are available to you regarding the use
    of your data
  • The security procedures in place to protect the misuse
    of your information
  • How you can correct any inaccuracies in the information

Information Collection, Use, and Sharing

Apogee Billing is the sole owner of the information collected on this site. Apogee Billing can only access or collect information that you voluntarily give us via email or other direct contact from you. We will never sell or rent your information, and we only share your information with third parties when required and with your prior authorization.

We will use your contact information to respond to you regarding any requests made on this website, via email, or by phone. Credit card or bank information will only be used to make requested payments.

We may contact you via email in the future to tell you about new products or services from Apogee Billing, especially if this pertains to your prior requests.


Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website. You may also :


  • Request any data we have saved about you
  • Change any data that we have about you
  • Request that we remove any data we have about you
  • Express any concern you have about our use of your data


Security

Apogee Billing takes precautions to keep your information private and secure. When you submit sensitive information via the website, your information is protected during transmission and while being stored.

Wherever we collect sensitive information (such as credit card or bank account data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. Apogee Billing's credit card submission pages and servers are monitored by a 3rd party for any known security risks. Sensitive information is stored securely and is only accessible for the use for which it is required. Credit Card and Bank Account information is stored on secure 3rd party facilities and is not directly accessible by employees of Apogee Billing.

The computers and networks that are used to store any sensitive information follow industry standard security procedures and requirements.


Contacting Apogee Billing

If you feel that we are not abiding by this privacy policy, or if you want to contact us for any other reasons, please call us at (833) 217-1009 or email support@apogeebilling. We take our customer's privacy seriously.

Terms of use

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Trademarks

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Safety and ecological

Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.